god88 Privacy Policy

Introduction

This Privacy Policy (hereinafter referred to as "the Policy") is issued by god88 (hereinafter "the Company", "god88", "we", "us", or "our") and applies to all personal data collected from individuals who access, browse, register on, or otherwise interact with the god88 online gaming and sports betting platform, accessible at god88.cam and all associated subdomains or mobile-optimised interfaces (collectively, "the Platform").

god88 operates as an online casino and sports betting service under an international online gaming licence. As part of our commitment to operating responsibly and transparently, we take the protection of our Members' personal data seriously. This Policy describes our data practices in plain, accessible language so that you understand precisely how your information is handled.

By registering an Account, accessing the Platform, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact our customer support team to close your Account.

Definitions

The following terms carry the meanings defined below throughout this Privacy Policy:

Data We Collect

god88 collects personal data through several channels including direct registration inputs, automated technical systems, and third-party verification services. The categories of personal data we collect are described below.

3.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification purposes — 21+ enforcement);
• Nationality and country of residence;
• Residential address;
• Email address;
• Mobile phone number.

3.2 Identity Verification (KYC) Data

• Copy of government-issued photo ID — Malaysian MyKad, Passport, or Driver's Licence;
• Proof of residential address (utility bill or bank statement dated within 3 months);
• Identity verification selfie;
• Payment method verification documentation (e.g., screenshot of e-wallet or bank account confirming account name).

3.3 Financial Data

• Deposit and withdrawal transaction records including amounts, dates, and payment method used;
• Payment channel identifiers (e.g., bank account numbers, e-wallet phone numbers) — stored only as references, not full card or account numbers;
• Account balance history;
• Bonus and promotional credit records.

3.4 Gaming & Betting Activity Data

• Game session records (game title, session duration, wager amounts, outcomes);
• Sports betting history (market, selection, odds, stake, result);
• Bonus wagering progress;
• Responsible gambling tool settings (deposit limits, session reminders, self-exclusion status).

3.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser details;
• Platform navigation patterns and session timestamps;
• Error logs and diagnostic data generated during platform use.

3.6 Communications Data

• Customer support chat transcripts and email correspondence;
• Feedback and survey responses (where voluntarily submitted);
• Marketing preference settings and communication opt-in status.

How We Use Your Data

god88 processes your personal data only for defined, legitimate purposes. The following table summarises our key processing activities and their justification:

god88 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects without human oversight, except where expressly required for fraud or AML screening — in which case affected Members are informed and may request human review.

Legal Basis for Processing

god88 processes personal data on the following legal bases, in alignment with internationally recognised data protection standards:

• Contractual Necessity: Processing required to fulfil our obligations under the Member Agreement — including account registration, processing transactions, and delivering gaming services.
• Legal Obligation: Processing necessary to comply with applicable anti-money laundering (AML) regulations, KYC requirements, and international licensing obligations — including the retention of transaction records.
• Legitimate Interests: Processing carried out for the legitimate interests of god88 or third parties, where those interests are not overridden by the rights of Data Subjects — including fraud prevention, platform security, responsible gambling monitoring, and internal analytics.
• Consent: Processing for direct marketing communications, optional profiling for personalised promotions, and non-essential cookies — carried out only where you have given freely revocable consent. Consent may be withdrawn at any time by contacting our support team or adjusting your Account communication preferences.

Data Sharing & Disclosure

god88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following circumstances:

6.1 Third-Party Service Providers

We engage contracted third-party processors to perform specific functions on our behalf. These processors are bound by data processing agreements and may only use your data for the stated purpose. Categories of processors include:

• Payment processors: Providers facilitating deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and cryptocurrency channels;
• KYC and identity verification providers: Third-party services that validate government-issued identity documents;
• Fraud detection and AML screening services;
• Cloud infrastructure and hosting providers;
• Customer support platform providers;
• Analytics and platform performance monitoring tools (using anonymised or aggregated data where possible).

6.2 Regulatory and Legal Disclosures

god88 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of jurisdiction where we are legally compelled to do so — for example, in connection with AML investigations, fraud proceedings, or court orders. We will, where legally permitted, inform affected Members of such disclosures.

6.3 Corporate Transactions

In the event of a merger, acquisition, or sale of substantially all of god88's assets, personal data held by god88 may be transferred to the acquiring entity, subject to equivalent data protection commitments. Members will be notified of any material change in data controller identity.

Cookies & Tracking Technologies

god88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function — including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gambling tool configurations.
• Analytical Cookies: Collect aggregated, anonymised data about how Members use the Platform — page views, session duration, error rates — used solely to improve the user experience.
• Marketing Cookies: Used only where you have given explicit consent to receive personalised promotional communications based on your Platform activity. These can be disabled at any time via your Account preferences.

7.2 Managing Cookies

You may control or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will prevent you from using core Platform features including login and account access. Disabling analytical or marketing cookies will not affect your ability to place bets or access games. For detailed instructions on managing cookies in your specific browser, please refer to your browser's official documentation.

Data Retention

god88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

Data Security

god88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted in transit using industry-standard TLS protocols;
• Encryption at Rest: Sensitive personal and financial data stored on our systems is encrypted at rest;
• Two-Factor Authentication (2FA): Available to all Members and enforced for privileged internal access;
• Access Controls: Personal data is accessible only to authorised staff on a strict need-to-know basis, with role-based access controls and audit logging;
• Regular Security Assessments: Penetration testing and vulnerability assessments are conducted on a regular schedule;
• Incident Response Plan: A documented data breach response procedure is in place. In the event of a breach affecting Member data, affected individuals will be notified without undue delay in accordance with applicable requirements.

While god88 takes all reasonable steps to protect your data, no online system can be guaranteed as entirely invulnerable. Members are also responsible for keeping their login credentials confidential and enabling available security features such as 2FA on their Accounts.

International Data Transfers

As an internationally licensed online gaming operator, god88 may transfer personal data to and process it in jurisdictions outside Malaysia, including the jurisdiction in which the Company is incorporated and licensed, as well as the locations of our third-party service providers.

Where personal data is transferred internationally, god88 ensures that appropriate safeguards are in place — including contractual data protection clauses with processors — to maintain a level of data protection substantially equivalent to the standards applied within Malaysia. By using the Platform, Malaysian Members acknowledge and consent to such cross-border data transfers for the purposes described in this Policy.

Your Rights as a Data Subject

As a registered Member and Data Subject, you hold the following rights with respect to your personal data processed by god88. To exercise any of these rights, please contact our customer support team via live chat or by email at [email protected] (plain text — not a clickable link).

We will respond to verified data subject requests within 30 days. In complex cases we may extend this by a further 60 days, in which case we will notify you of the extension within the first 30 days.